About
Our cancellation policy is designed to be fair to students, sponsors, tutors, and the academy. We recognise that unforeseen circumstances can sometimes prevent attendance, but we also respect the significant time and effort our tutors invest in preparing individualised lessons. We require a minimum of 24 hours' notice for all cancellations. This allows our tutors to adjust their schedules and provides the academy with an opportunity to rebook the time slot. In the event of an emergency, we will make every effort to reschedule the lesson at a mutually convenient time. Lessons that are not rescheduled forfeit their fee. This policy helps us maintain a positive and productive learning environment for all members of our community.
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